Utility Bill Assistance

If you're struggling to pay your bill due to financial impacts from the Covid-19 pandemic, please visit our new Covid-19 Utility Bill Assistance website page to learn what options may be available to assist you.

Puget Sound Energy's Bill Discount Rate program: PSE has launched a Bill Discount Rate program to save customers money on their monthly energy bill. Income-eligible customers can now reduce their PSE energy bills by up to 45% a month. The program is designed to be easily accessible and in most cases no proof of income is required. The program can be used in addition to our other assistance programs. To quickly find out if they’re eligible, customers can go to pse.com/discount. The only information needed is: household size, county of residency, and monthly household income. Please share with your networks!

Puget Sound Energy's Warm Winter program: Puget Sound Energy is also proud to share our support of 75 local nonprofit organizations across the 10-county service area in providing warm meals, clothing, toys and gifts for those in need this winter. Our $200,000 donation helps community groups host regional holiday celebrations to spread holiday cheer and ensure all can experience the spirit of the season. Please see the full news release HERE, which includes a link to a list of receiving organizations. PSE is proud to support organizations that generously and consistently serve our neighbors in need this holiday season and year-round.

The City offers a Senior and Disabled Low-Income Utility Discount program. This program offers a reduction of utility rates for eligible low-income senior citizens and low-income disabled citizens if they meet established income requirements. Download the Senior and Disabled Low-Income Utility Discount Application to apply for this financial assistance program.

Applications may be submitted by email to utilities@northbendwa.gov or by mail to: City of North Bend
ATTN: Utilities Coordinator
920 SE Cedar Falls Way
North Bend, WA 98045

If you have questions about these programs, please call (425) 888-7633, or email utilities@northbendwa.gov.

If you are unable to pay your utility bill, one or more of the following agencies may be able to provide you with assistance:

Hopelink - Sno-Valley: (425) 333-4163
Salvation Army: (425) 452-7300
St. Vincent de Paul: (206) 767-6449
State of Washington DSHS - King Eastside Community Services Office: (877) 501-2233
King County Veterans Program: (206) 477-8282
Veterans of Foreign Wars: (425) 837-9478
American Legion: (425) 222-7994

The City offers several payment options for our customers:

Pay Online/Auto-Pay: Enjoy the benefits of no postage to pay, no checks to write and no late fees to worry about. Have your payment automatically withdrawn from your checking or savings account, or automatically paid by credit card. Visit our Utility Billing webpage for more information. Pay or view your utility bill HERE.
Online Bill Payer Payments: You may choose to pay your utility bill through your bank’s online bill payer service. Be sure to specify your utility billing account number. This will ensure quick crediting of your payment once it is received in our office. In some instances, your financial institution may send us a payment by mail. In these instances, a delay of five to seven business days may occur in the processing of your payment.
Pay by Mail: Mail your payment in the return envelope provided and be sure to include the remittance stub portion of the billing. To ensure proper credit to your account please include your account number on your check. Please make payments by check or money order payable to the City of North Bend. Mail your payment to: City of North Bend
ATTN: Utility Billing
920 SE Cedar Falls Way
North Bend, WA 98045
Pay in Person: Payments in person are accepted at the North Bend City Hall, located at 920 SE Cedar Falls Way. City Hall hours are Monday through Thursday from 8:30 a.m. to 4:30 p.m. (closed from 12:00 p.m. to 1:00 p.m.) and from 8:30 a.m. to 12:00 p.m. on Friday. Payments must be by check or money order. No cash payments will be accepted. After hours, drop your payment in the drop box located in the City Hall parking lot.