Utility Bill Assistance

The City offers several payment options for our customers:


Pay Online/Auto-Pay

Enjoy the benefits of no postage to pay, no checks to write and no late fees to worry about.  Have your payment automatically withdrawn from your checking or savings account, or automatically paid by credit card.  Visit our website for more information.

Utility Billing | Pay/View Utility Bill 

Online Bill Payer Payments

You may choose to pay your utility bill through your bank’s online bill payer service.  Be sure to specify your utility billing account number.  This will ensure quick crediting of your payment once it is received in our office. 

In some instances, your financial institution may send us a payment by mail. In these instances, a delay of five to seven business days may occur in the processing of your payment.

Pay by Mail

Mail your payment in the return envelope provided and be sure to include the remittance stub portion of the billing.  To ensure proper credit to your account please include your account number on your check.  Mail your payment to:

City of North Bend
Utility Billing
920 SE Cedar Falls Way
North Bend, WA 98045

Please make payments by check or money order payable to City of North Bend.

Pay in Person

Beginning July 12, 2021, payments in person will be accepted at City Hall, located at 920 SE Cedar Falls Way.  City Hall hours are Monday through Thursday from 8:30 a.m. to 4:30 p.m.  (Closed from 12:00 p.m. to 1:00 p.m.) and from 8:30 a.m. to 12:00 p.m. on Friday. Please note that City Hall counter hours may fluctuate as we transition back to in-person services.  Current hours will be posted on the City’s website at https://northbendwa.gov.   

  • Payments must be by check or money order.  No cash payments will be accepted. 
  • After hours, drop your payment in the drop box located in the City Hall parking lot.

Utility Bill Assistance

The City offers a Senior and Disabled Low-Income Utility Discount program.  This program offers a reduction of utility rates for eligible low-income senior citizens and low-income disabled citizens if they meet established income requirements.   Download the Senior and Disabled Low-Income Utility Discount Application to apply for this financial assistance program. 

Applications may be submitted by email to utilities@northbendwa.gov or by mail to:

City of North Bend
ATTN: Utilities Coordinator
920 SE Cedar Falls Way
North Bend, WA 98045

If you have questions about these programs, please call 425-888-7633 or email utilities@northbendwa.gov.

If you are unable to pay your utility bill, one or more of the following agencies may be able to provide you with assistance:

Hopelink - Sno-Valley

425-333-4163

Salvation Army

425-452-7300

St. Vincent de Paul

206-767-6449

State of Washington DSHS - King Eastside Community Services Office 

877-501-2233

206-341-7404

King County Veterans Program 

206-477-8282

Veterans of Foreign Wars

425-837-9478

American Legion

425-222-7994